We want you to feel amazing in our swimwear. If it's not right, all the details you need to know are below.
Please note, headbands + scrunchies and items marked as FINAL SALE*, are not eligible for returns, so please choose carefully.
*FINAL SALE are items discounted at 25% or more.
If you are ordering online for the first time, or unsure about a particular style or colour, contact us at firstname.lastname@example.org prior to ordering. We’d love to help!
HOW TO RETURN YOUR PRODUCT: AUSTRALIA
To lodge a return, follow this link to our returns portal and follow the steps.
Returns are available for recent orders within 30 days. Items must be in original, unworn condition with tags and hygiene strip attached. If you paid for shipping at the time of your original order, you will not be refunded the cost of shipping when we process your return to your original payment method.
- Opt for an Exchange to avoid any handling fees!
- Exchanges are only available for AU and US customers at this time. If the original order was purchased with a discount code, unfortunately it will not apply to the exchange.
- There is a 28-day period between when you submit your exchange and when you drop it off at the post office.
- Exchange orders will be processed automatically once your return has been received by the Post Office. You will receive tracking confirmation right away once your exchange has been dispatched from our warehouse!
- If you don’t manage to drop off your item in time at the Post Office and your item sells out your exchange request will convert into a standard return, and you will be refunded for your items.
STORE CREDIT (GIFT CARD)
- Opt for a Store Credit to avoid any handling fees!
- Gift cards have a validity period of 3 years (36 months) and cannot be extended after expiry.
- Gift Cards are not redeemable for cash and cannot be applied on previous or existing orders.
- Refunds will incur a $15 handling fee, to cover the cost of postage back to our warehouse, which will be deducted from your refund at the time of processing.
- All refunds are processed back to the original payment method used to place the order. If you used multiple payment methods (e.g., store credit gift card + PayPal/Credit Card/Debit Card/Afterpay), the funds will be reversed to those methods accordingly and it can take up to 10 business days for the refund to be reflected at your end.
- Easy returns are great but avoiding a return is better. Be sure to email us at email@example.com - we're happy to help you.
- No changes can be made to your return request once you have posted your return. Any changes MUST be requested with our Customer Care team prior to you shipping your return.
- All returned items must be received back to us in original condition - unworn, unwashed, with all tags / hygienic stickers still attached.
- Please allow 4-6 business days for our returns department to process your return.
- We offer free return shipping on all returns opting for a Store Credit (gift card) or Exchange.
- Any returns opting for a refund will have the $15 handling fee deducted from their refund, to cover the cost of postage.
- Original shipping costs are not refundable.
In the unlikely event of a faulty item, do not hesitate to initiate the return through our return’s portal. Select your reason as DAMAGED and write in detail the manufacturing fault for our returns department to review!
HOW TO RETURN YOUR PRODUCT – NEW ZEALAND:
Please note, bond-eye Swim is not responsible for postage costs back to our warehouse for all New Zealand orders.
We hope you love your swimwear, but if you are not completely satisfied with your purchase, we accept returns for a refund or store credit only.
Step 1: Submit your return request to firstname.lastname@example.org or through our live chat.
For any faulty garments, please provide up to 4 images.
Once we receive your request, we will provide you with instructions via email once your return has been approved. Please allow at least 2 business days for your request to be approved.
Step 2: Please return your products using postal standard packaging and ensure all items are in original, un-washed, unworn condition with tags and hygiene strip attached.
Step 3: We recommend using registered post or express post services to ensure tracking is available. bond-eye Swim is not responsible for any lost packages. Please provide us with the tracking number to assist us in monitoring your return.
DISCOUNTS AND PROMOTIONS
Items marked as “FINAL SALE” will not be accepted for a refund or store credit.
Items purchased using a discount code or temporary promotion can be returned through the online return portal.
When you sign up to our mailing list, you will receive an immediate discount code to use on your first full price purchase! You will also receive promotions and flash sales from time to time, however, any orders made prior to any sale are not negotiable for a percentage of a refund once a sale commences. No exchanges, no exceptions.
Please note $20 off your first order is only valid for full price items.